shipping and returns
Within the US
We ship for free anywhere in the US on orders over $65 (before tax). Excludes Alaska and Puerto Rico. For orders less than $65, a flat shipping charge of $12 will be applied. No customs fees will apply upon arrival of the package.
Shipping to Canada? Click here to visit our Canadian site.
All Wildcraft products are shipped from Toronto, CA via Canada Post. Orders are fulfilled and shipped within two days of original order date, excluding weekends and holidays. Please allow 14 - 20 business days for delivery. If your package hasn’t arrived within that time period, contact us at email@example.com and we will be more than happy to look into the claim further.
Outside Canada and the US
Unfortunately, we do not offer shipping to other countries at the moment.
We are happy to provide a full refund for any unused products returned within 30 days of receipt of the product. The customer is responsible for all return shipping costs, as well as customs and duty fees. After 30 days, all sales are final. Due to the nature of the product, we are unable to accept returns of used products.
If the product is defective or arrived damaged, send us an email and include pictures within 10 days of receiving the product. We will assess the extent of the damage and potentially provide a full refund.
Products purchased from our stockists are subject to the return policies of that stockist. We do not accept any returns of products purchased from our stockists.
If you have any questions or concerns, please email us at firstname.lastname@example.org.