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FAQ

ABOUT WILDCRAFT

All of our products are handcrafted in small batches in our Toronto studio.

We have stockists across Canada and the United States. See a full list of stores here.

We’re here to help! Each product has a thorough description that includes key properties, a scent profile and directions of use to walk you through what using the products will be like and how to get the best results. You can learn all about what ingredients we use and why, and what will work best for you. Browse through all of our products here and learn how to build a routine that’s right for you here.

We make a variety of face and body care products that are all natural, gentle and great for all skin types. Our top sellers for face care include our Makeup Remover, Face Serum, Eye Serum and Face Creams. If looking for a new face care routine, we recommend the Oil Cleanser, Makeup Remover, Toner, Face Serum, and Face Cream (choose a toner and face cream based on your preference and skin type). All of the products are versatile and can be used in a variety of ways! Check out the product descriptions and our Wildcraft Journal for even more info on each of the products.

We offer samples for purchase individually or in kits! Available samples can be found here.

Unfortunately we cannot take back used containers at this time. As a small company we just don’t have the facility or capacity to properly ensure that the containers are sanitary enough to be reused. However, all of our containers are glass and metal (only the lids are plastic) so that they can be recycled or repurposed. We are very conscious of our environmental footprint and how we can lighten it, and we will continue to explore sustainable options as we grow.

PRODUCTS AND INGREDIENTS

Shelf life varies and is listed in the product descriptions. All of our products have a stable shelf life of 12 months, while our Salve, Bath Blend and Deodorants can last for 24 months. Each product is also time stamped on the bottom with a sticker to reflect the DD/MM it was made. We are always making fresh products in small batches so you can be assured that the product you receive is in perfect condition and at the beginning of its life cycle. If you’d like to prolong the shelf life of your products, putting them in the fridge can help. It’s also a way to add more of a refreshing feel to your skincare experience (the face creams and toners are especially nice out of the fridge!).

To get the most out of your products, make sure that they are stored in a cool, dry place and away from direct light. Since no harsh preservatives are used in our skincare, please keep away from water, moisture or any other foreign substance and ensure that the lid is tightly sealed.

All of our products contain organic ingredients and the percentage of organic ingredients is listed in each product description. We have sourced the best possible raw materials to create a beautiful product that both works well and is an affordable price, which means in some cases we have opted to use some non-organic ingredients. The majority of our products contain over 85% organic ingredients, many of which are 99%+ organic like our Oil Cleanser, Toners, Body Cream, Body Oil, and Salve.

The following products are vegan: Oil Cleanser, Face Serum, Eye Serum, Face and Body Scrub, Face Lotion, Geranium and Orange Blossom Toner, Bergamot and Rose Toner, Cypress and Cedarwood Deodorant, Clary Sage and Lavender Deodorant, Body Oil, and Herbal Bath Blend.

The following products are not vegan: Makeup Remover, Body Cream, Geranium and Orange Blossom Face Cream, Bergamot and Rose Face Cream, and Salve.

We have included "vegan" in the product descriptions where it applies. The only ingredients we use that are not vegan are beeswax and honey.

All of our products are gluten free, but not certified gluten free, meaning we don’t use any ingredients that include gluten or expose our products to gluten but we can’t guarantee that our facility is 100% free of gluten.

We use kukui nut oil in our Bergamot and Rose Face Cream and almond oil in our Face and Body Scrub. While the rest of our products are nut free, our facility is not.

No, never.

Our skincare line is made of all natural ingredients and contains a 1-2% dilution of essential oils in each formula (with the exception of the herbal bath blend). It is important to look into which essential oils are safe to use on your body during each stage of your pregnancy, as opinions can vary. Please seek the guidance of a healthcare practitioner to decide what is most suitable for you at this time.

WELLNESS REWARDS

When you make your first purchase on our website, you will be automatically signed up for Wellness Rewards and start accumulating points associated with the email address used to make your purchase. To continue earning points, you will need to create an account using the same email account used to make your purchase. Log in to your account before making future purchases and watch your points add up! Can’t figure out how to log in? See below.

Go to the Wellness Rewards page and click the ‘Enter Here’ button. If you have made a purchase on our website before, click the ‘Login’ button and use the email address you used when you made your previous purchase(s). If you have not made a purchase before, click the ‘Create Account’ button. Fill out the form and it will have you verify your email address and create a password. You’re now all set and ready to view your points balance, potential rewards or start collecting!

Log in to your Wellness Rewards account following the steps above, click the ‘Spend Points’ tab in the left hand side of the Wellness Rewards pop-up window. You will be able to see the total number of points you have in the top left corner. Choose what you would like to redeem your points for. Click that option and you will be given a code to enter during the checkout process on your next purchase.

Unfortunately, the free Wellness Rewards product does not automatically ship with your qualifying purchase. However, the code doesn’t expire and can be used with any future online purchase.

Only one discount code can be used per purchase. If you have inputted the code correctly, and are getting an error message, please contact us and we’ll be happy to fix the problem!

Log in to your Wellness Rewards account following the steps outlined above, click the ‘Refer Friend’ tab in the left hand side of the Wellness Rewards pop-up window. It will give you a link to share with your friends to receive 15% off their order. Once your friend has used the 15% off code, you will automatically receive 375 points in your Wellness Rewards account which can be redeemed for a 15% off discount code on your next purchase!

Wellness Rewards can only be collected for purchases on our website.

CHECKOUT

When you’re finished shopping and want to complete your purchase, click on the shopping cart or ‘Checkout’ in the top right corner of the website. It will take you to a page to review everything you’ve selected. When ready to proceed, click ‘Checkout’ and it will take you to a payment page. On the right hand side, below the list of products, there will be a box labelled ‘Discount’. Enter your code in the box and click ‘Apply’. For mobile, click on ‘Show order summary’ and you’ll be able to enter your discount code.

Only one discount code can be used per purchase.

SHIPPING AND RETURNS

Please visit our Shipping and Returns page for a full overview of how shipping and returns work.